Monday, October 25, 2004

College Board Fiasco

You may remember College Board as the company that handles the SAT test. Tens of thousands of kids today know them as the group that told them their scores were ready, then had their website go down, unable to handle the load.

They could have sent a note to everyone with a last name beginning with A-G one day, then H-P, the next until they got them all out. Or done it by Social Security number or something. Instead, they decided to overload their servers by sending everyone at once so no one could get through.

For over-promising and under-delivering, I give College Board the "Whatever happened to customer service?" award of the month.


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